LAST UPDATED: 12 OCTOBER 2026
Cancellation & Refund Policy
This Cancellation & Refund Policy explains how withdrawal, refunds and the ending of a BRTLS Fatherhood Journey work.
BRTLS currently provides digital services only.
This Policy should be read together with the BRTLS Terms & Conditions and the BRTLS Fatherhood Journey Terms.
Nothing in this Policy limits mandatory consumer rights available under applicable law.
AT A GLANCE
One payment. A clear ending. 30 days to decide.
Your BRTLS Fatherhood Journey is available in three fixed-duration options:
Fatherhood Journey
One-time Price
90 days €199
180 days €349
365 days €599
You pay once upfront.
Your Journey automatically ends after the selected duration.
There are no recurring subscription charges and no automatic renewals.
Every Fatherhood Journey includes a 30-day money-back guarantee.
If you decide within 30 calendar days after purchasing that BRTLS is not right for you, you can request a full refund.
No explanation is required.
Your statutory consumer rights, including any applicable right of withdrawal, remain unaffected.
YOUR FIRST 30 DAYS
1. Our 30-day money-back guarantee
BRTLS offers a voluntary 30-day money-back guarantee on the purchase of a Fatherhood Journey.
The guarantee applies equally to:
- the 90-Day Journey (€199);
- the 180-Day Journey (€349);
- the 365-Day Journey (€599).
If you are not satisfied with your purchase, or simply decide that the Journey is not right for you, you may request a full refund within 30 calendar days after the purchase date.
You do not need to provide a reason.
You may use the guarantee even if you have already started your Journey, received personalised guidance or completed Development Reviews.
You do not need to demonstrate that you have completed a particular activity or made a particular effort.
A request made within the 30-day guarantee period is sufficient.
This guarantee is additional to, and does not replace or restrict, your statutory consumer rights.
2. How to request a refund
To request a refund under the 30-day money-back guarantee, email:
Please include enough information to identify your purchase, preferably:
- your name;
- the email address associated with your BRTLS account;
- your order number, if available.
You do not need to explain why you are requesting a refund.
If your request is received within the 30-day guarantee period and relates to an eligible purchase, BRTLS will provide a full refund of the amount paid for that Journey.
3. How your refund is processed
Approved refunds under the 30-day money-back guarantee will be processed without undue delay and normally within 14 calendar days after BRTLS receives your eligible request.
Unless otherwise agreed, refunds will normally be issued using the same payment method used for the original transaction.
BRTLS does not charge a refund administration fee.
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
Once your full refund has been processed, your paid Fatherhood Journey access may be terminated.
YOUR STATUTORY RIGHT OF WITHDRAWAL
4. The 14-day right of withdrawal
When you purchase a Fatherhood Journey online as a consumer, you generally have a statutory right to withdraw from the agreement within 14 days after the agreement is concluded, without giving a reason, subject to applicable legal conditions and exceptions.
BRTLS allows you to begin using your digital service during this period.
Where legally required, BRTLS will obtain the appropriate request or consent before beginning the service during the statutory withdrawal period.
The legal consequences of starting digital services or supplying digital content during that period depend on the applicable consumer-law rules.
BRTLS will not treat acceptance of these Terms alone as a waiver of statutory withdrawal rights.
Nothing in this Policy limits or removes your statutory right of withdrawal.
The separate 30-day money-back guarantee remains available according to its terms, even where the statutory withdrawal period has ended.
5. How to exercise your statutory right of withdrawal
You can communicate your decision to withdraw by sending a clear statement to:
You may also use the online withdrawal functionality provided by BRTLS.
The BRTLS Model Withdrawal Form is available for your convenience, but using it is not mandatory.
Please include enough information for BRTLS to identify your purchase.
You do not need to explain your decision.
It is sufficient that you communicate your decision before the applicable statutory withdrawal period expires.
6. Refunds following statutory withdrawal
Where you validly exercise your statutory right of withdrawal, BRTLS will process any reimbursement due in accordance with applicable consumer law.
Reimbursement will be made without undue delay and no later than the applicable statutory deadline, normally within 14 days after BRTLS has been informed of your decision to withdraw.
Unless otherwise agreed, the same payment method used for the original purchase will normally be used.
No reimbursement fee will be charged.
Where the law permits a proportionate charge for digital services already supplied following a valid request for early performance, the applicable legal rules will determine any such charge.
However, where you also qualify for the separate BRTLS 30-day money-back guarantee, that guarantee provides a full refund of the eligible Journey purchase.
YOUR FIXED-DURATION JOURNEY
7. No automatic renewal
Your Fatherhood Journey is purchased for a fixed duration of 90, 180 or 365 consecutive days.
Your Journey automatically ends after that period.
You do not need to cancel to prevent another payment.
There are no automatic monthly payments, recurring subscription charges or automatic extensions.
BRTLS will not charge you for another Journey without a separate purchasing decision and payment authorisation.
8. Ending your Journey early
You may decide to stop using BRTLS at any time.
You are not required to complete every activity, Development Review or assessment.
Choosing to stop using your Journey does not automatically create a right to a refund for the unused part of the purchased duration.
During the first 30 days, you may request a full refund under the BRTLS money-back guarantee.
After that period, the refund rules described below apply.
Your statutory consumer rights remain unaffected.
9. What happens when your Journey ends?
When the selected duration has been completed, your paid Journey ends automatically.
Access to paid Journey features and ongoing personalised guidance may then end.
Access to previous results, downloadable materials, account information or free BRTLS content depends on the functionality made available and applicable legal requirements.
You are not automatically enrolled in another Journey.
If you wish to continue, you may choose to purchase another available development window separately.
Continuing is always your decision.
AFTER YOUR FIRST 30 DAYS
10. Refunds after the guarantee period
After the voluntary 30-day money-back guarantee has expired, BRTLS does not normally provide discretionary full or partial refunds solely because you:
- decide that you no longer wish to use BRTLS;
- stop using your Fatherhood Journey;
- use the service less frequently than expected;
- do not complete Development Reviews or assessments;
- choose not to explore personalised suggestions;
- wish to end your purchased Journey before its scheduled end date.
Your original payment covers the full selected duration.
This does not affect any statutory rights you may have where the digital service is not supplied as agreed, does not conform to the agreement or where applicable law otherwise provides a remedy.
WHEN SOMETHING GOES WRONG
11. Problems with the BRTLS service
This Policy does not mean that payments automatically become non-refundable after 30 days.
As a consumer, you have statutory rights relating to digital services.
If BRTLS fails to provide the Fatherhood Journey as agreed, or the digital service does not conform to the agreement, you may have rights to have the problem corrected and, where applicable, receive a price reduction, terminate the agreement or obtain a refund.
If you believe there is a problem with your Journey, please contact:
BRTLS will investigate the issue and provide an appropriate response in accordance with applicable consumer law.
12. Duplicate or incorrect charges
If you believe you have:
- been charged twice for the same Journey;
- been charged an incorrect amount;
- been charged for a new Journey without authorisation;
- experienced another payment error;
please contact:
If a payment was taken incorrectly, BRTLS will correct the error and provide any refund that is due.
DEVELOPMENT REVIEWS & PERSONALISED GUIDANCE
13. Not completing your Reviews
The BRTLS Fatherhood Journey uses Development Reviews and assessments to help keep personalised guidance relevant as your circumstances change.
If you choose not to complete a requested Review, some updated or personalised features may remain based on earlier information or may be limited until new information is provided.
Not completing Reviews does not automatically end your purchased Journey.
It also does not normally create a right to a refund solely because you have chosen not to provide information reasonably required for personalisation.
During the first 30 days, the money-back guarantee remains available regardless of whether you have completed any Reviews.
Your statutory consumer rights remain unaffected.
IMPORTANT DISTINCTIONS
14. Withdrawal, refunds and the end of your Journey
Statutory withdrawal
You exercise an applicable legal right to withdraw from your online purchase, generally within 14 days after the agreement is concluded.
Any reimbursement due is determined by applicable consumer law.
30-day money-back guarantee
You request a refund within 30 calendar days after purchasing your Fatherhood Journey.
You receive a full refund of the eligible purchase, without needing to provide a reason.
Stopping early after 30 days
You decide not to continue using your Journey before its scheduled end date.
The purchased period does not automatically qualify for a voluntary partial refund. Statutory rights remain unaffected.
Automatic end of your Journey
Your purchased 90-, 180- or 365-day period ends.
No further payment is charged. No cancellation is necessary.
Problem with the service
BRTLS fails to supply the digital service as agreed or the service does not conform to the agreement.
Different statutory remedies may apply depending on the circumstances.
YOUR CONSUMER RIGHTS
15. Mandatory rights remain unaffected
Nothing in this Policy excludes or limits consumer rights that cannot legally be excluded or limited.
If applicable consumer law provides stronger rights than those described in this Policy, those legal rights apply.
The voluntary 30-day money-back guarantee is intended to provide additional protection, not replace statutory consumer remedies.
CONTACT
16. Questions about withdrawal or refunds
For questions about your Fatherhood Journey, payment, withdrawal or refund:
BRTLS
Sole proprietorship
Belfeld, Limburg
The Netherlands
KvK: 90495446
VAT ID: NL004820321B46
Email: info@brtls.store
When contacting us about an existing Journey, please include the email address associated with your account.
Do not send payment-card details by email.